Cookie Policy

1 About this policy

This Cookie Policy explains how Nadura Wellness uses cookies and similar technologies on NaduraWellness.com. Cookies are small text files placed on a device when a visitor uses a website. Similar technologies include pixels, tags, local storage and software development tools that perform comparable functions.

2 How we use cookies

We use cookies and similar technologies to operate the website and checkout, keep the site secure, remember choices, understand how the website is used, support customer communications and, where a visitor agrees, measure or personalise marketing.

3 Consent

Strictly necessary cookies may be used without consent because the website cannot provide a service requested by the visitor without them. We ask for consent before placing non-essential functional, analytics or advertising cookies. A visitor may accept or reject non-essential cookies by category and may change or withdraw consent at any time through the cookie settings link on the website. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

4 Types of cookies we use

Strictly necessary cookies

These cookies are required for the website to operate and cannot normally be switched off through our consent controls. They support functions requested by the visitor, including keeping the website secure, remembering privacy choices, maintaining the shopping basket, processing checkout, taking payment and keeping a customer signed in. Blocking them in a browser may prevent parts of the website from working.

Functional cookies

Functional cookies remember choices and enable enhanced features, such as saved preferences, recently viewed products or third-party content. If these cookies are not allowed, some optional features may not work as intended.

Analytics cookies

Analytics cookies help us understand how visitors find and use the website, which pages and products are viewed, whether errors occur and how well the website performs. We use the information to improve content, navigation, checkout and overall performance. We ask for consent before using non-essential analytics technologies.

Advertising cookies

Advertising cookies and similar technologies help us measure campaigns, understand whether an advert resulted in a visit or purchase, manage advertising audiences and make advertisements more relevant. These technologies may recognise a browser or device across different websites. We use them only where the visitor has provided the required consent.

5 Services and partners used on our website

WordPress and WooCommerce

Our website and online shop use WordPress and WooCommerce. Their essential technologies operate the basket, customer account, checkout, security and other services requested by visitors. Optional WooCommerce features are controlled according to their purpose.

WooPayments and Stripe

WooPayments and Stripe support secure payment processing, authentication and fraud prevention. Payment-security technologies may be strictly necessary to complete a transaction and protect customers and the website.

Google Analytics 4

With consent, Google Analytics 4 helps us understand traffic sources, page use, device information and ecommerce events. We use these insights to measure and improve the website. We do not intentionally send payment-card details, medical enquiries or detailed health information to Google Analytics.

Meta Pixel and Conversions API

With advertising consent, Meta Pixel and Meta Conversions API help us measure advertisements, attribute visits and purchases, and manage advertising audiences. Depending on the visitor’s relationship with Meta, Meta may match information to a Facebook or Instagram account and process it under Meta’s own privacy terms.

Klaviyo

With consent where required, Klaviyo supports sign-up forms, email marketing, customer segmentation, basket reminders and campaign measurement. When a visitor is identified, permitted browsing and purchase activity may be associated with their customer or subscriber profile. Email messages may also contain pixels that indicate whether a message was opened or a link was selected.

Trustpilot

Trustpilot provides review features that may appear on our website. When Trustpilot content loads or is used, Trustpilot may receive browser, device and interaction information and may use its own technologies under its privacy and cookie terms.

6 First-party, third-party, session and persistent cookies

First-party cookies are placed through NaduraWellness.com. Third-party cookies or similar technologies are provided by another organisation whose service appears on our website. Session cookies usually expire when the browser closes. Persistent cookies remain for a defined period or until the visitor deletes them. The technologies used on a particular visit depend on the pages and features used and the visitor’s consent choices.

7 Google Consent Mode

Where Google Consent Mode is enabled, Google tags receive the visitor’s consent status. When analytics or advertising consent is denied, limited cookieless signals may still be sent to help model general website or advertising performance. These signals do not use analytics or advertising cookies and are configured to respect the visitor’s choice and applicable law.

8 Managing and withdrawing consent

Visitors can use our cookie banner to accept all, reject all or choose which optional categories to allow. A visitor can reopen Cookie Settings from the website footer at any time. Rejecting optional cookies does not prevent access to the website, although some personalised or embedded features may be unavailable.

Cookie preferences and marketing preferences are separate. Unsubscribing from emails does not automatically delete browser cookies, and deleting cookies does not unsubscribe an email address.

9 Browser and email controls

Most browsers allow users to view, block or delete cookies. Blocking all cookies may prevent the basket, account, checkout or payment process from working correctly. Browser controls may not cover pixels, local storage or server-to-server technologies, so visitors should also use our Cookie Settings.

Email tracking pixels can normally be limited by preventing an email application from automatically loading external images. Links in marketing emails may still contain information needed to measure a click or manage preferences.

10 Keeping this policy current

The services used by our website may change as features are added, removed or updated. We review our use of cookies and similar technologies regularly and update this policy when a change materially affects visitors. Our consent platform is configured to reflect the optional categories available on the live website.

11 Changes and contact

We may update this policy when our website, providers or legal obligations change. The effective date appears above. Questions about cookies can be sent to hello@nadurawellness.com.